Do you charge a convenience fee?
Yes, we do! The Federal Government now allows retailers (like Rapport Furniture) to charge a Convenience Fee to any and all consumers. The current convenience fee to Rapport Furniture is just 2.85% of the sub-total amount of your purchase.
Payments made to Rapport Furniture in the form of Cash Payments, Check payments, Debit card payments and wire transfers are NOT subject to any Convenience Fee.
Do you offer parking?
Yes! We offer free and covered parking for our customers in our parkade. The parkade is located right under our showroom building and can easily be accessed from the center of our massive Rapport building, located between Beverly Blvd and Melrose on La Brea Ave. Make sure to register your vehicle with one of our sales associates once you enter the showroom. There is also additional parking outside the building, right in front of our showroom windows.
Do you deliver?
Yes! For a minimal fee, our trained and experienced crew will deliver and install your new furniture into your home, the functions and care of products will be explained and all packaging materials will be removed. For your convenience, deliveries will arrive at your home within a pre-arranged 4 hour time period. Deliveries are scheduled 5 days a week, Tuesday - Saturday. Unfortunately, due to liability, we are prohibited from moving any of your existing furniture or any structural work (i.e. wall mounting or hanging, electrical, etc.). The area where you would like your new furniture to go must be clear of any existing furniture before the delivery. Delivery outside of the greater Los Angeles area will need to be assessed on a case-by-case basis, see store for details.
Delivery Lead time?
Although this does vary depending on the time of year, our typical delivery lead time on in-stock products is between 5 to 10 days. Our lead time on Special Orders will vary depending on where in the world the manufacturer is located. Special Orders from North American manufacturers can take as little as 5-6 weeks, whereas an Overseas/European manufacturer can take up to 4-6 months to arrive at our warehouse. We ask that you be patient throughout this process as there can be unforeseen and uncontrollable circumstances that may affect these estimates given by your Sales associate.
Why is one leather grade more expensive?
The main determining factor of a grade of leather is the origin or the raw hide. Hides from the Southern hemisphere are more abundant and tend to show more of the natural characteristics (insect bites, scars, stretch marks, etc.) of leather. They are less supple than hides from the northern hemisphere. Generally speaking, the higher grades of leather come from hides raised in the Northern hemisphere. Hides come from all over the world, and are classified into categories based on their origin. Then they are sorted by the amount of natural characteristics that are present on the hide. Since hides with fewer characteristics are rarer, they are usually more expensive, and require less processing to complete the leather. Hides from the Southern Hemisphere usually represent the majority of all hides. These hides, by their origin, have more natural characteristics and will show more variation in color. This is natural and should not be seen as a defect. The difference in these hides help to illuminate why there can be such discrepancies between leather prices. See store for details, we strongly recommend you ask us questions and give us a chance to educate you on this interesting and exciting subject.
Do you offer Design services?
Absolutely, our in-house interior designers are happy to help you put together your dream home. We provide design services to help you design a space that will be tailored to your taste, lifestyle, and budget as well! Our in-house interior designers make in-home visits to make measurements of your space and draft up visuals to help you visualize what your finished space would look like. Our designers do not just pick coordinated furniture, they get to know you and your space to make sure your choices match your lifestyle. There is a $250 design consultation fee, which is credited back towards your purchase. See store for details or to arrange a consultation and get your dream home started today.
Do you offer special orders?
We work with over 70 different manufacturers and vendors around the world. Despite having a showroom of some 40,000 sq.ft, stocking all of the available options for all of these different vendors would be impossible. That is why, with certain vendors, we offer the option to Special Order. A Special Order allows the customer to get exactly what it is they want, even though we do not stock it. Make sure you enquire with your sales person... you never know, the sofa that you see in black but would love in white could potentially be Special Ordered! See store for details.
Can I pick up my furniture?
If you would prefer to pick up your furniture yourself, rather than getting it delivered to your home, picking up your furniture from our warehouse loading dock is also an option. Any furniture pick-ups will occur at our warehouse, located under the same roof for your convenience!!. The warehouse is open for pick-ups Tuesday-Saturday from 10:00am-5:00pm.
Leather Upholstery Care?
We recommend cleaning it using a neutral soap diluted with water. Use a white, dry, and soft cloth. Some of the brands that we carry (Natuzzi, Stressless, etc.) also offer cleaning kits for their leather products, these can be purchased in store. However, simply dusting the sofa, and cleaning up spots when they occur will help maintain your leather upholstery. Avoid direct sunlight and closeness to heating vents. It is important to remember that leather is a natural material, just like human skin, that will change its feel and appearance as it ages.
Are your products covered by a warranty?
Rapport International Furniture offers a limited one-year warranty, to the original purchaser, against manufacturer defects towards labor and materials or replacements. Fabrics, leathers, metal finishes, and all "As-Is" merchandise, excluded.
Do you offer price matching?
At Rapport International Furniture we strive to provide the best service to our customers that we can. That includes price matching. We value your business, and you as a customer, and therefore we will match any local competition of the same product advertised in print, within 30 days of your purchase in the form of a store credit.